RUBAIYAT SHARMIN

Executive-HR & Admin || Recruitment || Talent Accusation || Employee Engagement || Building Teams, Managing Policies, and Driving Employee Success.

I’m passionate about the people of organization. Employees are the engine of businesses and it’s vital to create cultures in which they can thrive. Now, I am currently working in a software company named NEXDECADE TECHNOLOGY (Pvt.) LTD. as a member of HR & ADMIN department. As a member of HR department, I know how important my role is in regards to business success.
I have total 5 years of job experience. At the beginning of my career, for the first 3 years I worked as a brand promoter in various market access companies. Where the main theme of my work was Product Branding, Sales & Marketing. Then I joined Uddom Business Services Limited Company as a Junior Executive and for about 2 years I was involved in various successful projects like Bhuri-Bhoj, Poshora, Medico, Zaynax and so on. I’ve learned a lot of things about Online Business, Customer Satisfaction, Management, Business-to-business communication, Recruitment, Client Handling and a lot of business things.

Experience

Executive, HR & Admin 19 Jul 2022 - Continuing

Nexdecade Technology (Pvt) Limited

HR & Admin activities, Policies, Forms & company rules, eligibility of benefits.
Assist in employee separation procedure- providing & describing clearance form. Check & Complete proper clearance procedure.
Drafting Different types of letter: Appointment letter, confirmation letter, Deed of Agreement, Training Deed, Increment letter, Show cause (Partially) etc.
Cooperate employee Health & Safety team to reinstruct new health.
Maintaining Leave management -receive leave form through checking, input leave status into leave database & form, provide monthly leave report to Admin. Calculate yearly earn leave balance & send approved copy to finance.
Maintenance of Database: Mobile, Bag, Joining, Separation, Promotion, Leave etc.

Junior Executive 25 Oct 2020 - 7 Jul 2022

Uddom Business Services Limited

Project : Zaynax, Bhuri-Bhoj, Poshora (Recruitment, Branding, Customer Service, Campaign Etc.)

Moderator and Accounts 1 Jul 2020 - 25 Oct 2020

Zipclip

Customer Support through Phone, Order Management, Order processing, Give Away Contest.

Brand Promoter 20 Mar 2020 - 30 Sep 2020

SS International Trade

Customer Interaction, Order Management, Order processing, Outlet Handling.

Field Sales Executive 1 Nov 2019 - 30 Jan 2020

Pran Group (Semi-Govt Project)

Skills

🏢 Human Resources & Administration:

HR policy implementation, compliance, and employee benefits management.
Employee lifecycle management – onboarding to separation procedures.
Leave management – tracking, reporting, and yearly balance calculations.
Maintaining critical HR databases (joining, separation, promotion, leave, etc.).
Drafting official documents – appointment letters, confirmations, increment letters, agreements, and show cause notices.

📢 Recruitment & Talent Acquisition:

250+ successful recruitments across various roles & industries.
Coordinating university job fairs and employer branding initiatives.
Screening, interviewing, and shortlisting candidates for key positions.
Collaborating with department heads to fulfill hiring needs efficiently.

👥 Employee Relations & Workplace Management:

Ensuring smooth HR & admin operations for a productive work environment
Addressing employee concerns and resolving workplace issues
Supporting Health & Safety teams in implementing company policies
Organizing training sessions, workshops, and performance reviews

🎯 Client & Customer Service Excellence:

Relationship management – building long-term client trust
Handling customer queries, complaints, and service escalations
Enhancing customer experience through structured communication

📦 Operations & Order Management:

Processing & managing orders efficiently to ensure timely deliveries
Coordinating logistics, sales, and inventory tracking for smooth business flow

💼 Sales & Business Development:

Experience in field sales and brand promotion for market penetration
Driving revenue growth through effective promotional strategies

📊 Data & Records Management:

Managing and updating HR, recruitment, and operational databases
Generating reports for management and decision-making

✉ Corporate Communication & Documentation:

Drafting & handling legal documents, agreements, and official letters
Ensuring compliance with company policies and labor laws

🛡 Health & Safety Compliance:

Coordinating workplace safety initiatives and awareness programs
Ensuring compliance with regulatory standards for employee well-being

🌟 Soft Skills:

Leadership & Team Management – guiding teams with confidence and clarity
Problem-Solving – finding efficient solutions for workplace challenges
Time Management – handling multiple tasks with efficiency
Negotiation & Persuasion – dealing effectively with clients, vendors, and employees
Adaptability – thriving in fast-paced and dynamic work environments
Emotional Intelligence – understanding and managing people effectively
Critical Thinking – making informed and strategic decisions
Conflict Resolution – mediating disputes and ensuring a positive work culture

🌍 Language Skills:

Bengali – Native Proficiency
English – Professional Proficiency (Speaking, Writing, Reading)

Education

Bachelor of Social Science (BSS) in Archaeology Year of Completion: 2023

Jahangirnagar University Dhaka, Bangladesh

CGPA: 3.13 out of 4

Relevant Coursework: Heritage Management & Conservation, Prehistoric & Historical Archaeology, Archaeological Fieldwork & Excavation Techniques, Cultural Resource Management, Museum Studies & Artifact Preservation, GIS & Remote Sensing in Archaeology.

Higher Secondary Certificate (HSC) in Humanities Year of Completion: 2017

Mohammadpur Central University and College Dhaka, Bangladesh

GPA: 4.33 out of 5

Relevant Coursework: Geography, Civil & good governance, Social Work, Psychology (Basic).

Secondary School Certificate (SSC) in Science Year of Completion: 2015

Kisholoy Girls' School and College Dhaka, Bangladesh

GPA: 4.5 out of 5

Relevant Coursework: Physics, Chemistry & Biology, Mathematics (Both).

Portfolio

Zaynax Health

Managed customer queries, ensuring seamless support services.
Led data collection and organized structured data management.
Supervised the customer care team to enhance service efficiency.

PoshoraBD

Role: Customer Support Lead

Handled customer queries and successfully secured 20+ orders in 3 months
Led customer support operations, ensuring smooth order processing
Managed campaign execution and maintained data confidentiality

Shukhee

Role: HR & Recruitment Support

Recruited Doctors & Supervisors, ensuring quality hiring
Prepared Job Descriptions, sorted CVs, and managed the interview process
Handled all HR-related operations, streamlining workforce management

Nexdecade Technology (Pvt) Ltd.

Role: HR & Recruitment Executive

Managing all HR & recruitment-related activities for the company
Successfully recruited 250+ employees since 2022
Handling employee lifecycle – onboarding, performance, benefits, and compliance
Maintaining HR policies, leave management, and workforce engagement

Work & Industry Experience

8+ years of expertise in HR, Admin, Customer Support, & Recruitment
Attended 30+ university job fairs, successfully hiring 250+ candidates
Contributed to 4 major projects running across Bangladesh

Skills & Expertise

Human Resources & Recruitment – Policy development, talent acquisition, employee relations
Customer Service & Operations – Customer query handling, order management, campaign execution
Corporate Communication – Drafting agreements, compliance documentation, official correspondence
Data & Records Management – Maintaining HR & business databases for smooth operations

Training & Certifications

🎓 Professional Certifications:

Human Resource Management – Great Learning Academy (Sept 2024)

Wellbeing and Resilience at Work – Future Learn (University of Leeds) (Aug–Sept 2024)

📍 Workshops & Training:

Consumers Right Protection Act, 2009 – Directorate of National Consumer Rights Protection (2024)

Contact

Mohammadpur, Dhaka.

rubaiyatsharmin30@gmail.com

+8801639195218